It is the patient's (or patient guardian's) responsibility to ensure current contact information, including phone, mobile phone, email, mailing address, insurance information, etc. prior to the date of his or her next appointment.
***PLEASE UPDATE YOUR PERSONAL PROFILE REGULARLY***
Required demographic information for every visit:
-Full legal name
-Mailing address
-A working phone number (mobile is preferred)
-Patient date of birth
-All medical insurance information
-Patient's social security number.
Required information for every patient (prior to scheduling an appointment) includes, but is not limited to, completion of the "new patient packet," which reflects all the above demographic information, as well as comprehensive information about medications in use, past medical/surgical history, and emergency contact information.
We attempt to remind patients via email (requires sign-up), text message, and/or phone about their upcoming appointments. Please be sure your contact information is current. If we call/leave a message about the upcoming appointment, we consider this to be a successful reminder. Patients may also request appointments electronically once enrolled into our system. Speak with a receptionist for details.
Due to limited space and often quite busy schedule for the providers, time allotted for a patient may vary from 15-60 minutes, depending on the need of the patient or procedures to be performed during that visit. A missed appointment without cancellation can result in taking time away from another patient who would have otherwise benefited from the appointment. With this understanding, we ask that patients maintain awareness of ALL pending appointments with Ashe Family Healthcare.
Please know that our providers often have the need to adjust their work schedule due to family concerns, educational issues, or even personal illness. We make efforts to reschedule our patients in advance, but there may be times your visit will be shifted to another provider due to an urgent circumstance. If we are able to make adjustments to the schedule in advance, you will be offered the option to reschedule with the same or different provider, possibly even having an opening on the same day as the original appointment.
See "MISSED APPOINTMENT" tab under "POLICIES" for important information and fees associated with NO SHOW or SAME DAY CANCELLATION as related to provider visits.
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