It is the patient's (or patient guardian's) responsibility to ensure current contact information, including phone, mobile phone, email, mailing address, insurance information, etc. prior to the date of his or her next appointment.
***PLEASE UPDATE YOUR PERSONAL PROFILE REGULARLY***
Required demographic information for every visit:
-Full legal name
-A working phone number (mobile is preferred)
-Patient date of birth
-All medical insurance information
-Patient's social security number.
Required information for every patient (prior to scheduling an appointment) includes, but is not limited to, completion of the "new patient packet," which reflects all the above demographic information, as well as comprehensive information about medications in use, past medical/surgical history, and emergency contact information.
We attempt to remind patients via email (requires sign-up), text message, and/or phone about their upcoming appointments. Please be sure your contact information is current. If we call/leave a message about the upcoming appointment, we consider this to be a successful reminder. Patients may also request appointments electronically once enrolled into our system. Speak with a receptionist for details.
Due to limited space and often quite busy schedule for the providers, time allotted for a patient may vary from 15-60 minutes, depending on the need of the patient or procedures to be performed during that visit. A missed appointment without cancellation can result in taking time away from another patient who would have otherwise benefited from the appointment. With this understanding, we ask that patients maintain awareness of ALL pending appointments with Ashe Family Healthcare.
Please know that our providers often have the need to adjust their work schedule due to family concerns, educational issues, or even personal illness. We make efforts to reschedule our patients in advance, but there may be times your visit will be shifted to another provider due to an urgent circumstance. If we are able to make adjustments to the schedule in advance, you will be offered the option to reschedule with the same or different provider, possibly even having an opening on the same day as the original appointment.
See "MISSED APPOINTMENT" tab under "POLICIES" for important information and fees associated with NO SHOW or SAME DAY CANCELLATION as related to provider visits.
Please note, effective 1/2/2021 our NO SHOW or SAME DAY CANCELLATION policy has changed.
If you are unable to make your appointment time, kindly contact our office at least 24 hours in advance. Failure to appear for an appointment or make effort of cancel at least 24 hours in advance will result in a missed appointment status ("NO SHOW").
For this (NO SHOW or SAME DAY CANCELLATION) a $30.00 reschedule fee is applied to your account and must be paid prior to being eligible to reschedule, request refills, or have access to any of the services provided by our facility.
After three TOTAL missed appointments, the practice reserves the right to discharge the patient from the practice. Three consecutively missed appointments will be considered grounds for immediate dismissal from the practice.
Leaving after having been triaged by our nurse or medical assistant but prior to consultation with the provider will result in forfeiture of co-payment or any monies paid for that visit.
In the event of inclement weather, please call the office prior to your departure to your appointment. In the case of severe weather, we typically will open on a one or two hour delay. We will make attempts to adjust the message on our answering machine, as well as update our website and on our social media page during days we close due to inclement weather or for a holiday.
In the event of complete office closure, such as during staff education days, holidays, or inclement weather, patients with matters needing to be addressed urgently that cannot wait until we reopen, we encourage our patients to visit the Mountain Family Care Center in front of Ashe Memorial Hospital
Missed appointments during inclement weather are noted within the chart and typically do not apply to our missed appointment policy described above.
Our providers strive to provide excellent care. If you feel you need additional time at your appointment, please request an extended visit at the time of scheduling the appointment.
Standard visits are 20-30 minutes including time to be prepped before the provider enters the room. Extended visits are 45-60 minutes. Patients who utilize the provider's time beyond the allotted time for the appointment create delays for the next patient to be seen.
Please be respectful of the provider's time as well as the patient who is waiting to be seen after you. Multiple concerns may or will need to be addressed in separate appointments to avoid scheduling delays. Emergencies and case sensitive issues often create delays during the work day, so please be patient as we help those in crisis first.
The order of priority is as follows: emergencies, appointments, and then work-in visits. Please note that emergencies occur daily and disruption to our schedule is possible. Please have patience with our staff and providers.
In order to ensure time with the provider is maximized, PLEASE ARRIVE 15 minutes early for your appointment, 30 minutes early for CDL and Wellness Exams